Terms and Conditions Basic Details Operator: David Bernátek Registered adress: Dobřejovická 970 Průhonice 252 43, Česká republika IČ: 10783865 Registered: Entrepreneur registered in the Trade Register www: www.epoxis.cz E-mail: info@epoxis.cz Phone +420 720 680 461 Bank account:  payments in CZK for buyers in the Czech Republic – 3276369013/3030

1. Introductory Provisions

1.1. These Terms and Conditions (hereinafter "Terms and Conditions") apply to purchases made through the online shop epoxis.cz and, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter "Civil Code"), govern the mutual rights and obligations of the shop operator (hereinafter "Seller") and any other natural or legal person (hereinafter "Buyer") (collectively also "Contracting Parties") arising in connection with or on the basis of a purchase contract (hereinafter "Purchase Contract") concluded between the Seller and the Buyer via the Seller's online shop. The online shop is operated by the Seller on the website at the internet address epoxis.cz, through the web interface (hereinafter "Shop Web Interface"). 1.2. The Terms and Conditions further govern the rights and obligations of the Contracting Parties when using the Seller's website located at epoxis.cz (hereinafter "Website") and other related legal relationships. 1.3. Provisions deviating from the Terms and Conditions may be agreed upon in the Purchase Contract. Such deviating provisions in the Purchase Contract take precedence over the provisions of the Terms and Conditions. 1.4. The provisions of the Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language. The Purchase Contract may be concluded in the Czech language. 1.5. The Seller may amend or supplement the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

2. Conclusion of the Purchase Contract

2.1. All product listings on the Shop Web Interface are for informational purposes only, and the Seller is not obliged to conclude a Purchase Contract in respect of such goods. Section 1732(2) of the Civil Code shall not apply. 2.2. The Shop Web Interface contains information about the goods, including all associated charges. The offer for the sale of goods and the prices of such goods remain valid for as long as they are displayed on the Shop Web Interface. This provision does not limit the Seller's ability to conclude a Purchase Contract under individually negotiated conditions. 2.3. The Shop Web Interface also contains information about the costs associated with the packaging and delivery of goods. The information about packaging and delivery costs stated on the Shop Web Interface applies only in cases where the goods are delivered within the territory of the Czech and Slovak Republics. 2.4. To place an order, the Buyer fills in the order form on the Shop Web Interface. The order form contains in particular information about: – the ordered goods (the Buyer "places" the ordered goods into the electronic shopping cart of the Shop Web Interface), – the method of payment for the purchase price of the goods, details of the requested delivery method and – information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the "Order"). 2.5. Before submitting the order to the Seller, the Buyer is given the opportunity to review and amend the data entered in the order, including with regard to the Buyer's ability to identify and correct errors made when entering data into the order. The Buyer submits the order to the Seller by clicking the "Order with obligation to pay" button. The data stated in the order is considered correct by the Seller. Immediately upon receipt of the order, the Seller confirms such receipt to the Buyer by electronic mail to the Buyer's email address provided in the user interface or in the order (hereinafter "Buyer's Electronic Address"). 2.6. The Seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, estimated delivery costs), to request additional confirmation of the order from the Buyer (e.g. in writing or by telephone). 2.7. The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the order, which is sent by the Seller to the Buyer by electronic mail to the Buyer's Electronic Address. 2.8. The Buyer acknowledges that the Seller is not obliged to conclude a Purchase Contract, in particular with persons who have previously materially breached a purchase contract (including the Terms and Conditions). 2.9. The Buyer agrees to the use of distance communication means when concluding the Purchase Contract. The costs incurred by the Buyer when using distance communication means in connection with the conclusion of the Purchase Contract (costs of internet connection, telephone call costs) shall be borne by the Buyer.

3. Price of Goods and Payment Terms

3.1. The Buyer may pay the price of the goods and any associated delivery costs under the Purchase Contract to the Seller in the following ways: – by cashless transfer to the Seller's bank account (hereinafter "Seller's Account"); – by cashless payment by credit card via WooPayments. 3.2. Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with the packaging and delivery of the goods. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods. 3.3. The Seller does not require a deposit or any similar advance payment from the Buyer. This does not affect the provision of Article 3.6 of the Terms and Conditions regarding the obligation to pay the purchase price for the goods in advance. 3.4. In the case of cashless payment, the purchase price is due within 7 calendar days of the conclusion of the Purchase Contract. 3.5. In the case of cashless payment, the Buyer is obliged to pay the purchase price together with the variable payment symbol. In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller's Account. 3.6. The Seller is entitled, in particular in cases where the Buyer has not provided additional order confirmation (Article 2.6), to require full payment of the purchase price before the goods are dispatched to the Buyer. Section 2119(1) of the Civil Code shall not apply. 3.7. Any discounts on the price of goods granted by the Seller to the Buyer cannot be combined with each other. 3.8. Where customary in commercial practice or required by generally applicable legal regulations, the Seller shall issue the Buyer with an accounting document – an invoice – in respect of payments made under the Purchase Contract. The Seller is not a VAT payer. The Seller shall issue the accounting document – invoice – to the Buyer and send it in electronic form to the Buyer's Electronic Address.

4. Withdrawal from the Purchase Contract

4.1. The Buyer acknowledges that, pursuant to Section 1837 of the Civil Code, the right of withdrawal does not apply, among other things, to a Purchase Contract for goods that were customised according to the Buyer's specifications or for their person, to a Purchase Contract for goods that were irreversibly mixed with other goods after delivery, or to a Purchase Contract for goods in a sealed package that the Buyer removed from the packaging and which cannot be returned for hygiene reasons. 4.2. If this is not a case described in Article 4.1, or another case where it is not possible to withdraw from the Purchase Contract, the Buyer is entitled, pursuant to Section 1829(1) of the Civil Code, to withdraw from the Purchase Contract within fourteen (14) days of receiving the goods; in cases where the subject of the Purchase Contract involves several types of goods or delivery in several parts, this period runs from the day of receipt of the last delivery of goods. The notice of withdrawal from the Purchase Contract must be sent to the Seller within the period stated in the preceding sentence. The Buyer may send the notice of withdrawal from the Purchase Contract to the Seller's registered office address or to the Seller's email address at info@epoxis.cz. 4.3. In the event of withdrawal from the contract pursuant to Article 4.2 of the Terms and Conditions, the Purchase Contract shall be cancelled from the outset. The goods must be returned to the Seller within fourteen (14) days of the withdrawal notice being sent to the Seller. If the Buyer withdraws from the Purchase Contract, the Buyer shall bear the costs of returning the goods to the Seller, even in cases where the goods cannot, by their nature, be returned by ordinary post. The goods must be returned to the Seller undamaged and unworn, and where possible in their original packaging. Return address: Dobřejovická 970, Průhonice 252 43. 4.4. In the event of withdrawal from the contract pursuant to Article 4.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer for the goods within fourteen (14) days of the Buyer's withdrawal from the Purchase Contract, by cashless transfer to an account designated by the Buyer. If the Buyer withdraws from the contract in respect of all ordered goods, the Seller shall also refund the delivery costs that were part of the purchase price. The direct costs of returning the goods shall always be borne by the Buyer. The Seller is also entitled to return the performance provided by the Buyer at the time of return of the goods or in another manner, provided the Buyer agrees and no additional costs are incurred by the Buyer. If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to refund the received funds to the Buyer before the Buyer returns the goods to the Seller. 4.5. The Buyer acknowledges that if the goods returned by the Buyer are used, damaged, worn or partially consumed, i.e. in a condition that does not correspond to the condition in which they were dispatched by the Seller, the Seller is entitled to unilaterally offset the resulting damage in the amount of the cost of repair of the goods and restoring them to their original condition against the Buyer's claim for a refund of the purchase price. If it is not possible to repair the goods and restore them to their original condition, the Seller has the right to unilaterally offset the damage to the goods against the Buyer's claim for a refund of the purchase price. 4.6. Until the Buyer takes delivery of the goods, the Seller is entitled to withdraw from the Purchase Contract at any time. In such a case, the Seller shall refund the purchase price to the Buyer without undue delay, by cashless transfer to an account designated by the Buyer. 4.7. If a gift is provided to the Buyer together with the goods, the gift agreement between the Seller and the Buyer is concluded with a resolutive condition that, if the Buyer withdraws from the Purchase Contract, the gift agreement with respect to such gift shall cease to have effect and the Buyer shall be obliged to return the gift together with the goods to the Seller. If the Buyer fails to return the gift for any reason, its value shall be deducted from the amount due for the returned goods. 4.8. Goods that are the subject of withdrawal from the contract cannot be exchanged for other goods.

5. Shipping and Delivery of Goods

5.1. The method of delivery is determined by the Seller, unless otherwise agreed in the Purchase Contract. If a method of transport is agreed based on a specific request by the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport. 5.2. If the Seller is obliged under the Purchase Contract to deliver the goods to a location specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery. If the Buyer fails to take delivery of the goods upon delivery, the Seller is entitled to charge for the costs incurred for transporting the goods to the location specified in the order, as well as a storage fee of 30% (thirty percent) of the purchase price of the goods, and is also entitled to withdraw from the Purchase Contract. 5.3. If, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a manner other than that stated in the order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods or the costs associated with an alternative delivery method. 5.4. Upon receipt of goods from the carrier, the Buyer is obliged to check the integrity of the packaging and to immediately notify the carrier of any defects. If the packaging is found to be damaged in a way indicating unauthorised access to the shipment, the Buyer is not obliged to accept the shipment from the carrier. By signing the delivery note, the Buyer confirms that the shipment was in full compliance with all conditions and requirements, and any subsequent complaint regarding damage to the shipment packaging cannot be taken into consideration. 5.5. Further rights and obligations of the parties regarding the transport of goods may be governed by the Seller's delivery terms.

6. Rights Arising from Defective Performance, Warranty and Complaints

6.2. The Seller is liable to the Buyer for ensuring that the goods are free from defects at the time of delivery. In particular, the Seller warrants to the Buyer that at the time of taking delivery of the goods, the goods have the quality and functional properties required by the contract, described by the Seller, the manufacturer or their representative, or expected on the basis of advertising carried out by them, or alternatively the quality and functional properties that are customary for goods of that kind, that they comply with legal requirements, that they are in the appropriate quantity, measure or weight, and that they are fit for the purpose stated by the Seller or for which they are normally used. 6.3. The provisions set out in Article 6.2 of the Terms and Conditions shall not apply to goods sold at a reduced price in respect of the defect for which the reduced price was agreed, to wear and tear of goods caused by normal use, to used goods in respect of defects corresponding to the degree of use or wear that the goods had at the time of receipt by the Buyer, or where this arises from the nature of the goods. 6.4. If a defect appears within six months of receipt, it shall be presumed that the goods were already defective at the time of receipt. 6.5. A warranty period of 24 months is provided for all goods. The warranty does not cover the following cases: – the goods were damaged by improper or unskilled handling, – the goods were damaged by natural forces, – the goods were damaged by normal wear and tear. The warranty period begins on the day the Buyer takes delivery of the goods and is extended by any period during which the goods were subject to a complaint. In the event of a replacement of the goods, a new warranty period of 24 months commences. 6.6. If a defect appears during the warranty period, the Buyer, depending on the nature of the defect, is entitled to the following rights when exercising the warranty: – in the case of a remediable defect: the right to have the defect remedied free of charge, in a timely manner and properly, with the Seller being obliged to remedy the defect without undue delay; if this is disproportionate given the nature of the defect, the Buyer may request a replacement of the item, or, if the defect concerns only a component, a replacement of that component; if this is not possible, the Buyer may request a reasonable discount from the purchase price or withdraw from the contract, – in the case of an irremediable defect preventing proper use of the goods: the right to a replacement of the defective goods or withdrawal from the Purchase Contract, – in the case of remediable defects occurring in greater numbers or repeatedly and preventing proper use of the goods: the right to a replacement of the defective goods or withdrawal from the Purchase Contract, – in the case of irremediable defects that do not prevent proper use of the item, and if no replacement is requested: the right to a reasonable discount from the purchase price or withdrawal from the Purchase Contract. 6.7. The Buyer is obliged to inspect the delivered goods and to inform the Seller of any defects identified without undue delay. The Buyer may submit a valid complaint by one of the following means: – by email to the operator's address: info@epoxis.cz, – by telephone at: +420 720 680 461, or – by post to the registered address: Dobřejovická 970, Průhonice 252 43, and subsequently (without waiting for a request) to send or deliver the defective goods, where possible in the original packaging or suitable transport packaging, along with a description of the defect and a copy of the proof of purchase to the business address. It is also advisable to state the type of remedy you are requesting (repair, replacement, withdrawal, discount – see above). 7.8. The complaint, including the remedy of the defect, must be settled without undue delay, and no later than 30 days from the date of submission of the complaint (submission of the complaint is understood as delivery of the goods to the Seller, unless otherwise agreed by the parties). The 30-day period may be extended after the complaint has been submitted, by agreement with the Buyer – such an extension must not be for an indefinite or unreasonably long period. If the complaint is not settled within the prescribed period, it is assumed that the defect actually existed and the Buyer has the same rights as if the defect were irremediable (see above). The Seller must inform the Buyer of the outcome of the complaint – until then, the complaint shall be considered unresolved. 7.9. A complaint report (confirmation of when the Buyer exercised their right, the content of the complaint and the type of resolution requested by the Buyer) is sent to the Buyer by email immediately upon receipt of the complaint. Furthermore, the Seller shall promptly after the complaint is resolved issue the Buyer with confirmation of the date and method of resolution of the complaint, including confirmation of any repair carried out and the duration of the complaint process. In the event of a rejected complaint, the Seller shall provide the Buyer with a written statement of grounds for the rejection.

8. Cancellation of Order

8.1. The Buyer has the right to cancel an order without stating a reason at any time before the goods are dispatched, by email to info@epoxis.cz or by telephone at +420 720 680 461.

9. Further Rights and Obligations of the Contracting Parties

9.1. The Buyer acquires ownership of the goods upon payment of the full purchase price. 9.2. The Buyer acknowledges that the software and other components forming the Shop Web Interface (including photographs of the offered goods) are protected by copyright. The Buyer undertakes not to carry out any activity that could enable them or third parties to unlawfully interfere with or unlawfully use the software or other components forming the Shop Web Interface. 9.3. The Buyer is not entitled to use mechanisms, software or other procedures when using the Shop Web Interface that could have a negative effect on its operation. The Shop Web Interface may only be used to the extent that does not adversely affect the rights of other customers of the Seller and that is consistent with its purpose. 9.4. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code. 9.5. The Buyer acknowledges that the Seller is not liable for errors arising from third-party interference with the Website or as a result of use of the Website contrary to its intended purpose. 9.6. Consumer complaints are handled by the Seller via the email address info@epoxis.cz. The Seller shall send information regarding the resolution of a complaint to the Buyer's electronic address. 9.7. For out-of-court settlement of consumer disputes arising from a Purchase Contract, the competent authority is the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, Company Registration No.: 000 20 869, website: https://adr.coi.cz/cs. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the Seller and the Buyer arising from a Purchase Contract. 9.8. The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR). 9.9. The Seller is authorised to sell goods on the basis of a trade licence. Trade supervision is carried out within its jurisdiction by the relevant Trade Licensing Office. Supervision over the area of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection, within a defined scope, supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended. 9.10. The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

10. Protection of Personal Data and Sending of Commercial Communications

10.1. The protection of personal data of the Buyer, where the Buyer is a natural person, is provided under Act No. 101/2000 Coll., on the Protection of Personal Data, as amended. 10.2. The Buyer consents to the processing of the following personal data: first name and surname, home address, company registration number, tax identification number, email address and telephone number (hereinafter collectively "Personal Data"). 10.3. The Buyer consents to the processing of Personal Data by the Seller for the purposes of exercising the rights and obligations arising from the Purchase Contract and for the purposes of sending information and commercial communications to the Seller. 10.4. The Buyer acknowledges that they are obliged to provide their Personal Data (during registration, in their user account, or when placing an order through the Shop Web Interface) completely, correctly and truthfully, and that they are obliged to inform the Seller without undue delay of any changes to their Personal Data. In the event of incomplete Personal Data, the Seller has the right to request their supplementation from the Buyer, and if the Buyer fails to do so, the Seller is entitled to withdraw from the Purchase Contract. 10.5. The Seller may entrust the processing of the Buyer's Personal Data to a third party as a data processor. Apart from the persons transporting the goods, the Personal Data shall not be transferred by the Seller to third parties without the prior consent of the Buyer. 10.6. Personal Data shall be processed for an indefinite period. Personal Data shall be processed in electronic form by automated means, or in printed form by non-automated means. 10.7. The Buyer confirms that the Personal Data provided is accurate and that they have been informed that the provision of Personal Data is voluntary. The Buyer declares that they have been informed that consent to the processing of Personal Data may be withdrawn in relation to the Seller by written notice delivered to the Seller's address. 10.8. In the event that the Buyer believes that the Seller or the data processor (Article 10.5) is processing their Personal Data in a manner that is contrary to the protection of the Buyer's private and personal life or contrary to the law, in particular if the Personal Data is inaccurate in view of the purpose of its processing, the Buyer may: – request an explanation from the Seller or the data processor, – request that the Seller or the data processor remedy the situation. This may in particular involve blocking, correction, supplementation or destruction of the Personal Data. If the Buyer's request pursuant to the preceding sentence is found to be justified, the Seller or the data processor shall immediately remedy the defective situation. If the Seller or the data processor fails to comply with the request, the Buyer has the right to contact the Office for Personal Data Protection directly. This provision does not affect the Buyer's right to contact the Office for Personal Data Protection directly. 10.9. If the Buyer requests information about the processing of their Personal Data, the Seller is obliged to provide such information. The Seller has the right to charge a reasonable fee not exceeding the costs necessary for providing the information for providing such information. 10.10. The Buyer consents to the sending of information related to the goods, services or business of the Seller to the Buyer's electronic address, and further consents to the sending of commercial communications by the Seller to the Buyer's electronic address.

11. Delivery

11.1. Unless otherwise agreed, all correspondence related to the Purchase Contract must be delivered to the other Contracting Party in writing, either by electronic mail, in person or by registered post via a postal service provider (at the sender's choice). Delivery to the Buyer shall be made to the email address stated in their order form. 11.2. A message is delivered: – in the case of delivery by electronic mail: at the moment it is received by the incoming mail server; the integrity of messages sent by electronic mail may be ensured by a certificate, – in the case of personal delivery or delivery by a postal service provider: upon receipt of the shipment by the addressee, – in the case of personal delivery or delivery by a postal service provider: also upon refusal of delivery, if the addressee (or a person authorised to receive the shipment on their behalf) refuses to accept it, – in the case of delivery by a postal service provider: upon the expiry of a period of ten (10) days from the deposit of the shipment and notification given to the addressee to collect the deposited shipment, if the shipment is deposited with the postal service provider, even if the addressee was unaware of the deposit.

12. Final Provisions

12.1. If the relationship established by the Purchase Contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This does not affect the rights of consumers arising from generally applicable legal regulations. 12.2. The Seller is authorised to sell goods on the basis of a trade licence, and the Seller's activities are not subject to any other licensing requirements. Trade supervision is carried out within its jurisdiction by the relevant Trade Licensing Office. 12.3. If any provision of the Terms and Conditions is or becomes invalid or ineffective, such invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions. Amendments and supplements to the Purchase Contract or the Terms and Conditions require a written form. 12.4. The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible. The Buyer agrees to these Terms and Conditions as valid and effective at the time of submission of their order and is bound by them from the moment of conclusion of the Purchase Contract. By submitting their order, the Buyer confirms that they have read and agree to these Terms and Conditions. These Terms and Conditions are valid and effective as of 18 February 2025.